About Sloobie LTD and this Privacy Policy Sloobie LTD is a company incorporated and registered in England and Wales with company number 14326268 and having its registered office at Sloobie LTD, 115 Newbridge Street, Innovation Northumbria Incubator, Newcastle Upon Tyne, United Kingdom, NE1 8ST (referred to in this Policy as “Sloobie”, "we, "us" and "our"). We are a “data controller” of your information for the purposes of the Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR) (together the Data Protection Laws) (i.e. we are responsible for, and control the processing of, your personal information). We will use your personal data fairly, lawfully and in a transparent manner, and in accordance with the Data Protection Laws.Controller, Data Subject, Processor and Processing shall have the respective meanings given to them in applicable Data Protection Laws from time to time (and related expressions, including process, processed, and processes shall be construed accordingly) and international organisation shall have the meaning given to it in the GDPR;This Privacy Policy outlines how Sloobie will use, store and share your personal data, and supplements any other fair processing or privacy notices provided to you.This policy applies to any personal data that we collect about you when you:Visit our websitewww.sloobieskiwear.com (our "website")Create an account with us (whether online or in-store)Contact us, for example by telephone, email, post or through submitting a form on our websitePlace an order with usInteract with our digital content on your computer or mobile deviceSign up to receive email newsletters or cataloguesEnter a competitionVisit a Sloobie storeSend us an enquirySloobie takes the privacy and security of your personal data very seriously. We only capture information from you that we need to deliver our services effectively and to keep in contact with you on the basis necessary to fulfil our obligations or as agreed between us. We will only use your personal data for any purpose that is necessary to fulfil our commitments to you, comply with regulation or to fulfil an activity that you have consented to participate in.At Sloobie we identify two types of customer when visiting our Website or stores with regard to the use, storage, deletion and other processing of personal data. These are:An Account Holder: Someone who has registered for an Account and chosen to save basic information about themselves to facilitate an enhanced customer experience based on our knowledge of that individualA Guest User: Someone who purchases products or registers for communications but does not create an AccountTo understand what personal information is collected on our Website when purchasing products or registering for an account or email newsletter, or, when shopping in our stores (including how it is captured and subsequently used to ensure a great service for you), please see the details below.At Sloobie we believe it is important to share with you why we capture some data about you and the circumstances when we might be required to share it with third parties to deliver our services and comply with regulations.Once we have your data, if at any time you wish to change your communication preferences please email us at 'hello@sloobieskiwear.com' with your data request. If you require information on any of your rights in regards to the use of your Personal Data please contact us.We will at all times seek to comply with the requirements of the Data Protection Laws in respect of all data that we collect from you, including ensuring that your personal information given to us is kept appropriately secure and is processed lawfully.Data Collection and How We Use ItLegitimate InterestWe have a legitimate business interest in processing your information as we wish to:Provide you with information about our products, services, competitions, sales and special offers which may be of interest to you.Develop and improve our products and services for you and others.- Understand you better and enhance your experience with Sloobie.Analyse and monitor your personal data so we can be more relevant with our marketing and communication.Carry out research to understand our website visitors and other customers' behaviour, how they use our website and services so we can develop and improve our products and services for you and others.Record details if you contact us via our Website using our live chat service in order to ensure a high level of customer service in terms of understanding any issues you may have faced with ordering from our Website.Record details if you contact us via our Website using our live chat service in order to ensure a high level of customer service in terms of understanding any issues you may have faced with ordering from our Website.

We consider that it is reasonably necessary for us to process your personal data for the purposes of our legitimate interests outlined above as we process your personal data only so far as is necessary to achieve the purposes outlined above and as explained in this privacy policy.

We consider that it is reasonable for us to process your personal data for the purposes of our legitimate interests outlined above as the processing of your personal data for these purposes does not unreasonably intrude on your privacy.When you create an account with us (whether online or in-store), place an order, interact with our digital content on your computer or mobile device, sign up to receive email newsletters or catalogues, attend a Sloobie sponsored event, enter a competition, call customer care, or send us an enquiry, we will collect certain personal information from you necessary to perform our services. Should you wish to understand the specifics of these terms please contact us. 

We may, on occasion, send you marketing messages by email and post about us, our products, events, promotions and services where you have not unsubscribed and where you have purchased similar goods or services from us or where you have otherwise consented. You can opt out at any time and from specific methods of marketing by clicking the 'unsubscribe' button on our emails. Alternatively you can contact us with your request. 

We will only keep your information as long as you have an account with us and for 5 years after your last purchase or otherwise as required for our business operations records or by law. If you are a guest user, we will only keep your information for 24 months after your order has been fulfilled or otherwise as required for our business operations records or by law. This information will be kept secure at all times and only used for the legitimate purpose we require it or that you have consented to. After the stated period of time expires, we will anonymise all of your personal data, however some order information will be stored as an unknown customer.Where information is entered but not completed, such as in adding items to your shopping basket but not completing checkout, we will delete this data after 30 days for a Guest User and 60 days for an Account Holder.

We use cookies, local storage and other similar technologies which may place codes on or access information from and/or about your device to elevate your user experience and the quality of our Website and service. This includes remembering what you have added to your basket, your wish list and what you have browsed. We will also recognise you when you visit our Website and where you have visited from. 

In certain circumstances we may share your information with carefully selected partners or service providers who perform functions as a Data Processor on our behalf such as:Creating an account, fulfilling orders, processing payments, fraud risk management, and data management on our behalf.Handling our order dispatch service and other deliveries.Website hosting services.Assisting Sloobie in promoting our products and services in order to provide you with enhanced customer services and/or share information about Sloobie products and services with you.Assisting Sloobie with analysing our customer data in order to better understand, profile and monitor customer patterns so we can consistently improve our products and services and understand what may be of interest to you and other customers.Other support services.In each case, we will only provide these partners or service providers with the information which they need to carry out their services. They will not be permitted to use the information for other purposes and will be bound by the same duty of care as us regarding data privacy. They will only be allowed to use your information in the way in which we instruct them and as permitted by the Data Protection Laws.We may also share aggregated or anonymised information that does not identify you with partners or service providers.

Our Website may from time to time contain links to other websites not controlled by us. You will know when the link is taking you to another website as a new window will pop up. Whilst we try to ensure all third-party links are to websites which are compliant with Data Protection Laws, we cannot guarantee this is always the case. If you click on any of the links to such websites from our Website, you should review that website’s privacy statements or policies and terms and conditions carefully as your use of those websites may be subject to them.

Although we do our best to protect your personal data when we have received it, we cannot guarantee the security of your data whilst being submitted to us and any transmission is at your own risk. We do however use security features to try to prevent unauthorised access wherever possible. Personal information provided to Sloobie via our Website and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you are about to enter a secure area or display a padlock image.Our Website uses this encryption technology to protect your information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Our Customer Care team and stores also operate over a private, secure network. Please note that e-mail and correspondence via Live Chat is not encrypted and is not considered to be a secure means of transmitting personal data and credit card information.Sloobie shall at all times maintain appropriate physical, electronic, managerial and organisational measures to safeguard and secure Personal Data against accidental, unauthorised or unlawful loss, unauthorised modification, disclosure or access that is determined to be appropriate to the risk. All our employees and data processors who have access to, and are associated with the processing of personal information, are required to respect the confidentiality of the personal information of all users of our services.Personal Data stored about you is held securely with appropriate measures in place to reduce the risk of a malicious attempt to access or misuse your data. We will delete your data when we have no further legitimate use for it in line with our storage policy and as specified above.

You have the following rights in respect of the information we hold about you:The right to request information about and a copy of your information which we hold. If you would like a copy of some or all of it please:Email hello@sloobieskiwear.comLet us know what information you want a copy of, including any account or reference numbers you have, if you have them.We may ask you for personal information to verify your identity.The right to correct any mistakes in your information (if it is not accurate or not complete). If you would like us to do this please:Emailhello@sloobieskiwear.comLet us have enough information to identify you (e.g. account number, user name, registration details); andLet us know what information is incorrect and what it should be replaced withIn certain circumstances, the right to delete your information. If you would like us to do this please emailhello@sloobieskiwear.comIn certain circumstances, the right to restrict the processing of your information. If you would like us to do this or would like more information please emailhello@sloobieskiwear.comIn certain circumstances, the right for you to obtain and re-use the information we hold about you with other service providers. If you would like to do this or you would like more information please emailhello@sloobieskiwear.comWhere we are processing your personal data on the basis of our legitimate business interests the right in specific circumstances to object to certain types of processing. If you would like to do this or you would like more information please emailhello@sloobieskiwear.comThe right not to be subject to a decision based solely on automated processing. If you would like to do this or would like more information please emailhello@sloobieskiwear.comThe right to withdraw your consent where we are relying on it to process your personal data. If you would like to do this or would like more information please emailhello@sloobieskiwear.comIt may take up to 14 days to ensure your request to invoke any of your rights is fully actioned. Sloobie reserves the right where we are entitled to do so to charge a reasonable administration fee to cover the cost of fulfilling a request to exercise any of these rights. Any fee applicable to the performance of an action will be advised to you at the point of making a request.Contacting Sloobie If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Policy and/or any complaints please email hello@sloobieskiwear.com so that we can do our very best to sort out the problem.Alternatively, you can write to Sloobie, 115 Newbridge Street, Innovation Northumbria Incubator, Newcastle Upon Tyne, United Kingdom, NE1 8STThis Policy was last reviewed and updated in November 2022.

Thank you for agreeing to let Sloobie use your photo, video, post, and/or other online content (the “Content”). By replying “#letssloobieski” or #sloobieskiwear, you grant Sloobie the right to use your Content for any lawful commercial purpose Sloobie deem appropriate. This includes use on any social media platform, in advertising, and for the promotion of Sloobie products or services, regardless of the media used. In addition, Sloobie may edit, change or alter your Content as it sees fit, all without payment of any compensation to you or a third party – and without you having the right to review or approve the finished product or advertising copy, or have any right of attribution. Furthermore, you agree that Sloobie subsidiaries, affiliates, agents, employees, representatives, assigns, licensees, and anyone else acting on behalf of Sloobie, or with Sloobie permission, has the right to use the Content as provided in these Terms and Conditions too. This permission will last for so long as Sloobie wishes to use your Content, or until you withdraw your consent to Sloobie using your Content (whichever occurs is sooner). Please note there is a 2-year Content retention period in place. Sloobie wants to ensure that it doesn’t use any content that violates the rights of any third party, or will be viewed as defamatory, obscene, or threatening to any other party. The company also respects the intellectual property rights of others. Therefore, by giving Sloobie permission to use your Content, you represent and warrant to Sloobie that:You are the owner of the Content you have provided, including all ideas, images, text, and intellectual property rights within the Content, inclusive of copyrights, trademark rights, patent rights, publicity rights, and privacy rights, or if you are not the owner of such rights, you have already obtained permission from the owner of such rights and have the authority to grant Sloobie permission to use the Content as provided in these Terms and Conditions;Sloobie use of your Content as provided herein will not infringe on the intellectual property rights, publicity rights, or privacy rights of any third party, or require the payment of any compensation to any third party;Nothing in the Content you provided is likely to be considered defamatory, obscene, or threatening to any third party;You are of full age and have the right to enter into this agreement in your own name. You hereby release Sloobie from any claims related to Sloobie use of the Content as permitted herein, whether in existence today or in the future, including, without limitation, all rights, demands and/or liabilities regarding invasion of privacy, copyright infringement, violation of the rights of publicity and privacy, moral rights and/or breach of confidentiality. By replying “#letssloobieski” and tagging @sloobieskiwear, you acknowledge and agree that you have read, understand, and agree to the above Terms and Conditions.

If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Policy and/or any complaints please email hello@sloobieskiwear.com so that we can do our very best to sort out the problem.Alternatively, you can write to Sloobie, 115 Newbridge Street, Innovation Northumbria Incubator, Newcastle Upon Tyne, United Kingdom, NE1 8STThis Policy was last reviewed and updated in November 2022.